Terms and Conditions
These Terms and Conditions (“Terms”) apply to purchases made through climmatee.com.
climmatee.com is owned and operated by Shanghai Chenyi E-Commerce Co., Ltd.
By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and the applicable policies made available on climmatee.com.
1. Scope of These Terms
These Terms apply to purchases of products offered through climmatee.com.
Additional policies may also apply to your purchase, including our:
• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Product Support and Warranty
These policies should be read together with these Terms where applicable.
If a product page contains product-specific terms, specifications, care instructions, warranty information, or other conditions, those terms may also apply to that product.
2. Product Information
We make reasonable efforts to present product descriptions, materials, dimensions, colours, finishes, photographs, design details, pricing, and availability accurately.
Climmatee products may include:
• Sleep Essentials
• Warm & Cozy
• Home Relaxation
• Other indoor comfort products offered through our store
Actual product appearance may vary slightly due to:
• Screen or display settings
• Lighting conditions
• Photography
• Manufacturing tolerances
• Material or finish variations
• Product batch differences
• Minor production variations
Products featuring soft materials, textured surfaces, decorative finishes, comfort designs, or other product characteristics may vary slightly in colour, shape, positioning, pattern, texture, or surface appearance.
Minor variations that do not materially affect normal use or structural integrity do not necessarily constitute a defect.
We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.
If a material pricing, product, or technical error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.
3. Product Specifications
Certain Climmatee products may have product-specific characteristics relating to:
• Product size
• Dimensions
• Weight
• Materials
• Colour
• Finish
• Texture or surface details
• Design or style
• Usage instructions where applicable
• Other specifications stated on the product page
Customers should review the applicable product page before purchasing.
Product dimensions are intended to provide a useful reference. Minor measurement differences may occur because of manufacturing methods, product construction, or measurement techniques.
Unless expressly stated otherwise, Climmatee does not guarantee that every indoor comfort product will be compatible with third-party accessories, furniture, fixtures, or other components.
4. Orders and Order Acceptance
After submitting an order, you may receive an automated order confirmation.
This confirms that we have received your order but does not necessarily mean that the order has been finally accepted, processed, or shipped.
We may reasonably verify, limit, refuse, or cancel an order in circumstances including:
• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances that prevent reasonable fulfillment
If we cancel an order after payment has already been successfully processed, the refund will be issued to the original payment method within 5–10 business days after the cancellation is confirmed.
After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
5. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee that changes or cancellations can still be made once an order has entered:
• Processing
• Picking
• Packing
• Fulfillment
• Shipping preparation
• Dispatch
If an order has already shipped, you may need to follow the applicable procedure under our Return and Refund Policy after delivery.
If we successfully cancel an order after payment has already been processed, the refund will be issued to the original payment method within 5–10 business days after cancellation is confirmed.
6. Prices
Prices on climmatee.com are displayed and processed in U.S. dollars (USD) unless otherwise stated.
Prices may vary depending on:
• Product selection
• Product size or variation
• Colour or finish
• Quantity
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges
The final amount payable will be displayed during checkout before the purchase is completed.
We may update prices for future purchases at any time.
If an obvious pricing, technical, or display error occurs, we may correct the error and, where appropriate, contact you before fulfillment or cancel the affected item and issue an appropriate refund.
7. Taxes, Customs, and Other Charges
Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.
International orders may also be subject to:
• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees
Unless otherwise stated during checkout or required by applicable law, these charges may be the responsibility of the recipient.
Please review our Shipping Policy for additional information.
8. Payment
Available payment methods are displayed during checkout and may vary depending on customer location, device, order value, and available payment services.
Transactions on climmatee.com are displayed and processed in U.S. dollars (USD).
By submitting payment information, you confirm that:
• You are authorized to use the selected payment method
• The information provided is accurate and complete
• You authorize the applicable transaction amount to be processed
Transactions may be subject to authorization, verification, fraud prevention, and security checks.
Climmatee does not ask customers to send complete payment card information, CVV/security codes, or account passwords through email or customer support messages.
For additional information, please review our Payment and Security Policy.
9. Promotions and Offers
Climmatee may periodically offer:
• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits
Promotions may be subject to additional conditions, including:
• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions
Unless otherwise stated, promotional offers may not be combined.
Discounts generally cannot be applied retroactively to completed orders.
Promotional pricing, compare-at pricing, savings claims, and other promotional information will apply only where actually offered and displayed for the relevant product or order.
We may modify, suspend, or discontinue promotional offers where permitted by applicable law.
10. Shipping and Delivery
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Once an order has been processed and shipped, the estimated delivery time is typically 7–20 business days.
Estimated delivery times are calculated from the date the order is shipped and do not include the 1–3 business days required for order processing.
Delivery times are estimates only and may vary depending on:
• Destination
• Carrier availability or capacity
• Customs clearance procedures
• Local delivery conditions
• Public holidays
• Weather conditions
• Transportation disruptions
• Other circumstances outside our reasonable control
Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination.
Some orders may be fulfilled internationally or from facilities located outside the customer's destination country.
Products from the same order may occasionally be shipped from different fulfillment locations and may arrive in separate packages.
We do not represent that all orders are shipped from a local warehouse.
Shipping Charges
Available shipping methods and applicable shipping charges are displayed during checkout.
If free shipping or a free-shipping promotion applies to an order, it will be displayed during checkout.
Tracking
Once tracking information becomes available, a shipping confirmation email will normally be sent to the email address used at checkout.
Tracking information may take some time to update after a shipping label is created.
Customers are responsible for providing complete and accurate shipping information during checkout.
For complete shipping terms, please review our Shipping Policy.
11. Returns and Refunds
Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the eligibility requirements, procedures, and exclusions described in our Return and Refund Policy.
Before returning any product, please contact:
Our customer support team will review the request and provide the applicable return instructions and return address.
Please do not return products to our registered business address unless our customer support team specifically instructs you to do so.
Our registered business address is not necessarily our product return facility.
Preference-Based Returns
For preference-based returns, including change of mind or customer selection errors, customers are generally responsible for return shipping costs where permitted by applicable law.
Refund Processing
Once a returned item has been received, inspected, and approved, an approved refund will be issued to the original payment method within 5–10 business days.
After Climmatee issues a refund, the bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer's account.
For full eligibility requirements, return procedures, exclusions, and refund information, please review our Return and Refund Policy.
12. Damaged, Defective, Incorrect, or Incomplete Products
Please inspect your order promptly after delivery.
If a product arrives:
• Damaged
• Broken or structurally compromised
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact:
as soon as reasonably possible.
We may request:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where available
• A short video demonstrating the issue where relevant
Please retain the affected product and packaging until our customer support team has reviewed the request.
If Climmatee confirms that an item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
If a physical return is required because of an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs in accordance with the return instructions provided by our customer support team.
Customers should not independently purchase expensive international return shipping before receiving instructions from us.
Nothing in this section limits any rights or remedies available under applicable consumer law.
13. Product Warranty
Most eligible Climmatee products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty generally applies to qualifying:
• Manufacturing defects
• Defects in materials or workmanship
• Structural defects occurring during normal and intended use
• Eligible failures involving product structures, materials, or similar components
The limited warranty does not generally cover damage caused by:
• Accidental drops or impacts
• Misuse
• Improper handling or storage
• Excessive force
• Normal wear and tear
• Unauthorized repairs or modifications
• Improper cleaning or maintenance
• Customer-caused damage
• Loss or theft
Product-specific exclusions or different warranty terms, if any, will be stated on the applicable product page.
Approved warranty claims may result in:
• A replacement product
• A replacement component where available
• A refund
• Store credit where agreed with the customer
• Another appropriate remedy
Where a warranty refund is approved, it will be issued to the original payment method within 5–10 business days after the refund is approved.
For complete warranty coverage, exclusions, and claim procedures, please review our Product Support and Warranty.
Warranty coverage is provided in addition to any statutory consumer rights that cannot legally be excluded.
14. Product Use and Care
Products purchased from Climmatee should be used for their intended purpose and in accordance with applicable product instructions, specifications, care information, and warnings.
Sleep Essentials
For sleep essentials:
• Follow any product-specific usage instructions
• Handle materials and components carefully
• Keep products clean and stored appropriately when not in use
• Avoid excessive pulling, bending, or force
• Follow recommended care instructions provided with the product
Warm & Cozy
For warm and cozy products:
• Handle fabrics, materials, and decorative elements carefully
• Follow applicable washing or cleaning instructions
• Avoid excessive exposure to moisture, heat, chemicals, or unsuitable environments
• Store products properly when not in use
• Stop using the product if significant damage appears
Home Relaxation
For home relaxation products:
• Use products according to their intended purpose
• Handle decorative and functional components carefully
• Follow product-specific care instructions
• Avoid improper use or unauthorized modifications
• Store products safely when not in use
Product-specific care instructions take priority where provided.
15. Water, Moisture, and Environmental Exposure
Climmatee indoor comfort products are intended primarily for normal indoor use unless the applicable product page expressly states otherwise.
Unless specifically confirmed for an individual product, customers should not assume that products are:
• Waterproof
• Water-resistant
• Moisture-resistant
• Stain-resistant
• Suitable for outdoor use
• Suitable for bathrooms or other high-humidity environments
• Suitable for prolonged exposure to moisture, chemicals, heat, direct sunlight, or harsh environmental conditions
We recommend avoiding unnecessary exposure to moisture, chemicals, cleaning agents, excessive heat, prolonged direct sunlight, and similar conditions unless the product is specifically designed for such exposure.
Any waterproof, water-resistant, fade-resistant, stain-resistant, outdoor-use, or similar claim applies only where specifically stated for the individual product.
16. Product Variations
Indoor comfort products featuring textured materials, fabric surfaces, decorative finishes, soft materials, patterns, colours, or other design characteristics may not be completely identical from piece to piece.
Minor differences in:
• Colour
• Texture
• Shape
• Pattern
• Material appearance
• Decorative details
• Surface appearance
may occur because of production methods or batch variations.
Such minor variations do not necessarily constitute a defect where they do not materially affect the normal use or structural integrity of the product.
17. Personal Use and Resale
Products offered through climmatee.com are intended primarily for lawful personal, home comfort, interior use, or gift use unless otherwise expressly agreed by us.
Unauthorized commercial resale may be restricted where reasonably necessary.
18. Prohibited Activity
You may not use climmatee.com or its purchasing systems for:
• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity
We may take reasonable measures to protect customers, the website, the business, and payment systems where suspicious or unlawful activity is identified.
19. Intellectual Property
Unless otherwise stated, website content including:
• Climmatee branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Layouts
• Design elements
• Original written content
is owned by, licensed to, or otherwise used with authorization by Climmatee, Shanghai Chenyi E-Commerce Co., Ltd., or the applicable rights holder.
Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.
20. Third-Party Services
Climmatee may use third-party service providers to support:
• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services
Third-party providers may process certain information or perform services on our behalf in accordance with their applicable terms and privacy practices.
The use of third-party service providers does not remove any responsibility that Climmatee or Shanghai Chenyi E-Commerce Co., Ltd. is required to retain under applicable law.
Independent third-party services that customers choose to use separately may be governed by their own terms and policies.